Position Title: Social Worker II
Department: Genesis Chronic Care Management
Purpose: Provides social work and behavioral health counseling services to patients enrolled in the Genesis Care Management Program as part of a multidisciplinary team (Pharmacist, RN, Social Worker, Dietician and Medical Assistant). Works collaboratively with all members of the team to ensure patient needs are met and care delivery is coordinated across the continuum. Utilizes specialized training to support patient condition self-management and health-oriented behavior change. Identifies patient-specific social and emotional factors related to the patient's health conditions, participates in developing the plan of care to account for and address these factors and connects patients with appropriate community resources as necessary. Interacts with patients, patient's family members, healthcare providers and community and state agencies.
Report To: Manager, Clinic
Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.
Materials Responsibility: Limited: Work requires limited responsibility for material resources. Examples of resources could include supplies, equipment, inventories, small budgets, and other similar material assets. The employee has a limited amount of control over these resources. The cost of errors is also limited in terms of damage, waste or financial loss. Problems associated with material resources are not complex. The volume of resources may vary, but the level of difficulty in dealing with these resources is uncomplicated.
Key Relationship: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Patients, Families, and Significant Others.
Education: Master's Degree
Field Of Study: Social Work
Special Training: Counseling or prior medical social work
Training Preferred: Bilingual in Spanish
Licensure/Registration: Licensure in Iowa or Illinois required at time of hire. License in the second state (Iowa or Illinois) required within 6 months of hire.
Experience: More than 1 year experience required.
Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are often difficult or stressful in nature. Contact with others involves complex, detailed and often sensitive topics. The job requires a high degree of interpersonal skills to deal with a range of complicated problem situations. Interactions involve gaining the agreement of others.
Working Conditions: There is limited exposure to adverse environmental conditions. Some undesirable or unpleasant environmental characteristics may occur but the physical environment is generally safe and there is minimal health risk. No safety equipment or unusual precautions are required. The occasional exposure to these minor adverse conditions would be limited to 35% or less of the work day.
Possible Exposure to Blood Borne Pathogens: Yes
In 1869, the predecessors of Genesis Health System gave birth to the third community hospital west of the Mississippi. More than 150 years later, we continue to grow, building relationships with generations of families, contributing to the community, broadening services throughout the Quad Cities region, and bringing new heights of excellence in health care.
Genesis Health System serves a 17-county, bi-state region of the Quad Cities metropolitan area and the surrounding communities of Iowa and Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a national Top 15 Health System in 2020. As part of our ongoing patient safety journey, we achieved zero serious safety events in fiscal years 2017, 2019 and 2020 to be in the top 1 percent of the nation for patient safety.
Meanwhile, as we grow, we never forget our mission to deliver compassionate, quality health services to all those in need. Over time, that has transcended into a very personal bond with the communities we serve. We remain the Quad Cities' only locally owned and operated regional health care system. That longstanding relationship brings our patients the assurance that health care decisions impacting our area are made by people who live and work in the same region that they do.