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Customer Success Manager - LMRC
If you’re interested in applying for the ACLM Customer Success Manager position, please submit your cover letter and resume by email to Theresa Stephan, Director of Human Resources, at [email protected]. *Resumes submitted without a cover letter will not be considered.
Reporting to: Director of Academic Education
Overview: We are seeking a dynamic and proactive Customer Success Manager to join our team and support the implementation and management of a key organizational program – the Lifestyle Medicine Residency Curriculum (LMRC). The ideal candidate will excel in building and maintaining relationships, providing exceptional customer service, and managing multiple aspects of program delivery. This role requires a collaborative approach to ensure the successful execution of program objectives and the satisfaction of our learners and partners.
Requirements:
· 2-5 years of project or program management experience preferred
· Proficiency with project management and office software, including Asana and Microsoft 365 (Outlook, SharePoint, Teams, Word, Excel)
· Experience navigating customer management databases and learning management systems
· Background in healthcare or related fields is preferred
· A positive, proactive, collaborative, and solution- and detail-oriented mindset
Key Responsibilities:
· Support the creation and facilitation of various program-related contracts and promotional initiatives.
· Coordinate and collaborate with program directors and faculty to ensure smooth implementation and address any site-specific inquiries.
· Provide comprehensive support to sites, including documentation, training, and onboarding processes.
· Manage program enrollments, account creation, and updates, ensuring accuracy and consistency.
· Deliver personalized training sessions and ongoing support to program participants.
· Handle customer and technical support inquiries, ensuring timely and effective resolutions.
· Foster and maintain strong relationships with sites, offering continuous resources and support.
· Participate in regular team meetings, contributing to process improvements and program enhancements.
· Maintain accurate records and reports to support program monitoring and decision-making.
Additional Responsibilities:
· Utilize project management tools to track and document follow-up actions and project progress.
· Assist with website management and updates related to the program.
· Support beta testing of learning management systems and advise leadership on site issues.
This role is ideal for someone who thrives in a collaborative environment, is passionate about customer success, and is eager to contribute to the growth and success of this transformative program. If you are a solution- and detail-oriented professional with strong relationship-building skills and a background in project or program management, we encourage you to apply.
Salary Range: $42,000 - $56,000
Benefits
· 401(k) 4% Employer match
· Health, Dental, and Vision Insurance
· Life Insurance
· Health Savings Account
· Flexible schedule
· Paid time off and paid holidays
Work Location: Fully remote
About American College of Lifestyle Medicine
The American College of Lifestyle Medicine is posting this position on behalf of another organization.
The American College of Lifestyle Medicine (ACLM) is the medical professional society providing quality education and certification to those dedicated to clinical and worksite practice of lifestyle medicine as the foundation of a transformed and sustainable health care system.
Lifestyle medicine is a medical specialty that uses therapeutic lifestyle interventions as a primary modality to treat chronic conditions including, but not limited to, cardiovascular diseases, type 2 diabetes, and obesity. Lifestyle medicine certified clinicians are trained to apply evidence-based, whole-person, prescriptive lifestyle change to treat and, when used intensively, often reverse such conditions. Applying the six pillars of lifestyle medicine—a whole-food, plant-predominant eating pattern, physical activity, restorative sleep, stress management, avoidance of risky substances and positive social connections—also provides effective prevention for these conditions.